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Sunday, 3 June 2012

PPT - Business Etiquette

Business etiquette is in essence about building relationships with people. In the business world, it is people that influence your success or failure. Etiquette, and in particular business etiquette, is simply a means of maximising your business potential.

If you feel comfortable around someone and vice versa, better communication and mutual trust will develop. This comfort zone is realised through presenting yourself effectively. Business etiquette helps you achieve this, and eNotesMBA is here to help you develop proper Business Etiquette.

PPT - Business Etiquette



Business Etiquette - Presentation Transcript
1. Business Etiquette eNotesMba The Best References for MBA 

2. The Agenda Career Preparation Handshakes Meeting and greeting Etiquette Interviewing Etiquette Mobile/Telephone Etiquette Office Etiquette 

3. Career Preparation Why Prepare?It’s a jungle out there….. Competition is strong, and the way we present ourselves is under closer examination more than ever before. 

4. Difference Between College and Business College Business• Individual • Teamwork• Tests • Relationships• Quantified • Subjective• Customer • Employee• Objective • Judgments• Written • Verbal• Senior • Trainee 

5. Types of Handshakes 

6. The Pull-In 

7. The Two-Handed Shake 

8. The Topper 

9. The Finger Squeeze 

10. The Bone Crusher 

11. The Palm Pinch 

12. The Limp Fish 

13. The Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person 

14. Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson• Introducing yourself• Introducing others• Responding to introductions• What to do when you can’t remember names• Secret to remembering names 

15. Meeting and Greeting• Who introduces who? – Introduce the person with lesser authority to the person with higher authority, regardless of gender – Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.” – A younger person is always introduced to an older person – It is helpful to include the persons title 

16. Tricks for remembering names• Repeat the person’s name a few times to yourself after you’re introduced.• Use the person’s name immediately in the conversation after an introduction.• Immediately introduce that new person to someone else you know.• Jot down the person’s name 

17. Exchanging Business Cards• Carrying your card and be a giver of cards• Distinguished business card with updated information.• Neat and clean card ready for distribution in a card holder.• Presenting your card• Compliment while receiving a card• Set goals for distribution 

18. Art of grooming• Clothing and accessories suitable for different occasions-footwear , makeup, hair care, skin care.• Colour palette• Personal hygiene• Dress for the occasion and the time of the day• Finesse in grooming 

19. What should I wear? I Don’t Think So !! 

20. Clothing Tips for Men• Conservative 2-piece dark suit, navy blue or medium to dark gray.• Long sleeved blue or white shirt.• Tie complimenting in color or style• Socks one shade lighter than trousers• Dark polished shoes and matching belt• Jewelry – No bracelets,  earrings or large rings.

21. Dress for Success 

22. Clothing Tips for Women• Cotton Saree/ Dark conservative suit.• White or light colored long sleeved blouse that is not low cut..• Black well polished shoes with 1 to 1½ inch heels.• Limited conservative jewelry.• Hair neatly tied and off the face.• Simple business makeup. 

23. Dress for Success 

24. Body Language Do’s Don’ts Make frequent eye contact Slouch Smile Cross you arms Take notes Smile Tap your feet Nod frequently Clear your throat Smile repeatedly Keep you hands out of your Bite your lips or nails pocket 

25. Office Etiquette• Be polite and courteous to colleagues.• Handle the furniture with care.• When offered tea and coffee thank the person and throw the disposable cups in the dustbin.• Take an appointment if you want to meet a senior.• Always allow your boss to complete his conversation if he is over the phone• Always carry important papers in a folder. 

26. Don’ts• Don’t hang around the corridor• Don’t smoke in the office premises.• Don’t gossip and criticise people.• Don’t giggle or talk loudly• Don’t spread litter around.• Don’t barge into a meeting lunch or dinner if you are not invited.• Don’t use stationery for personal use 

27. Email Etiquette• Be concise and to the point• Use proper spelling, grammar and punctuation• Make it personal• Use templates for frequently used responses• Answer swiftly.• Do not attach unnecessary files• Use proper structure and layout.• Do not overuse the high priority option. 

28. …..Cont• Do not write in capital letter• Do not leave out the message thread.• Read and compile before you send it.• Do not overuse reply to all• Proper use of Cc, BCC• Take care with abbreviations and emoticons.• Don’t reply to spam• Do not forward chain letters• Do not use email to discuss confidential information. 

29. Interviewing Etiquette 

30. The Perfect Candidate• A complete application• Personal appearance• Answering questions completely• Consistent work attendance• Positive attitude and behavior• Good interpersonal relations• Completing tasks efficiently 

31. Pre-Interviewing Courtesies• Acknowledge your acceptance.• Do your homework on the company.• Prepare your questions.• Make sure you know how to get to the interview location• Coordinate your wardrobe and portfolio.• Look your best.• Be 10 minutes early. 

32. The Interview• The Application• The Greetings – the handshake, the names• The Chit – Chat• The Core – the interviewing questions• The Questions - Have your questions ready!• The Close – What happens next? 

33. Post Interview• Ask for their Business Card.• Write down important discussion points.• Write a thank you letter.• Follow up with a phone call. 

34. Mobile etiquette• Use of silent/vibrate mode.• Do not use mobile while driving• Volume and pitch and tone while using• Avoid jazzy ring tones while at work.• Maintain privacy while talking• Switch off when asked for.• Avoid multitasking 

35. Dining with Style and Grace 

36. Knowing table etiquette will put you at ease. 

37. Your Basic Place Setting 

38. Where do I start? 

39. Good Luck!Any Questions? 

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